The Little Hearing Co. is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including during your consultation, through correspondence, by telephone and facsimile, by email and via our online booking platform. Where authorised we also collect Personal Information from third party organisations such as the Government’s Hearing Services Program, Medicare and other health care providers who are directly involved in your care. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, and informing you of other services that may assist in your care. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. These requests can be addressed to The Little Hearing Co. 80 Florence Street, Wynnum QLD 4178 or [email protected].
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about an individual’s health information.
Sensitive information will be used by us only:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
Your Personal Information is or will be stored in your client file which will be kept by us for a minimum of 7 years from the last date of contact. When we are no longer required to store your Personal Information, and your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Little Hearing Co. will not charge any fee to provide you with a copy of your Personal Information.
In order to protect your Personal Information we will require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website or by contacting The Little Hearing Co.
If you have any queries or complaints about our Privacy Policy please contact us at:
The Little Hearing Co.
80 Florence Street
Wynnum QLD 4178
(07) 3843 5401